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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is click the Help button, which is present on each page. A pop-up menu will show up. It contains detailed information about all the actions that you can perform on the page in question. Each context menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide range of educational videos demonstrating how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done instead of just reading articles. Thus, anyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our comprehensive FAQ section, which covers questions asked by actual individuals and offers real solutions. We constantly "revamp" our FAQ section with new articles in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can touch base with our excellent team of support engineers available 24/7/365 and eager to assist you with any problem. Each trouble ticket you send will be responded to within sixty minutes (the average ticket response time is about twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 297737

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com